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GDPR Compliance

Data Controller

For the purposes of the General Data Protection Regulation, wise-storm acts as the data controller for personal information collected through this website.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you submit a service request form
  • Legitimate interests: To respond to your inquiries and provide requested services
  • Legal obligation: To comply with applicable laws and regulations

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request copies of your personal data
  • Right to rectification: You can request correction of inaccurate data
  • Right to erasure: You can request deletion of your personal data
  • Right to restrict processing: You can request limitation of how we use your data
  • Right to data portability: You can request transfer of your data
  • Right to object: You can object to our processing of your personal data

Data Processing Activities

We collect and process the following categories of personal data:

  • Contact information: name, email address
  • Service preferences: selected services and property requirements
  • Technical data: IP address, browser type, device information

Data Recipients

Your personal data may be shared with property owners or their authorized representatives when necessary to fulfill service requests. We do not transfer data outside the European Economic Area.

Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Service inquiry data is retained for up to two years following your last interaction with us.

Withdrawal of Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month.